Expanding into international markets can be a challenge for ecommerce brands. From cross-border shipping and taxes to product compliance and international returns, there’s a lot to manage – and every misstep can impact the customer experience. That’s where OpenBorder comes in. 

Founded in 2023 by Richard Hong and Darwish Gani, OpenBorder spun out of Pangaea Holdings with a clear mission: to help ecommerce brands unlock international growth. Their platform provides a comprehensive suite of tools designed to simplify global expansion, making it faster, more cost-effective, and more profitable for brands of all sizes. 

OpenBorder’s solutions cover key aspects of international ecommerce: 

• Cross-Border Shipping: Brands can ship to international markets directly from their existing core-market inventory without added complexity. 

• International Returns: Customers around the world enjoy the same seamless returns experience they would domestically. 

• Product Compliance: Automated compliance ensures products meet local regulations in every market. 

• Taxes and Duties: An AI-powered engine calculates taxes and duties at checkout, reducing surprises for shoppers. 

• Importer of Record (IOR): OpenBorder acts as a designated IOR, helping brands accelerate international expansion with ease. 

Many of our shared clients rely on OpenBorder to handle these cross-border complexities. While NRI works directly with these brands to manage fulfillment, shipping, and returns, OpenBorder helps ensure their international shipments are smooth and seamless while also ensuring merchants’ international customer experiences are optimized for growth. 

By combining NRI’s hands-on operational support with OpenBorder’s global infrastructure, brands can confidently scale into new markets, offer a consistent customer experience, and grow their international presence. It’s a great example of how strong partnerships – direct or mutual – help ecommerce brands succeed globally.