If you work in the consumer goods industry, you know that returns are inevitable. In e-commerce, at least 30% of all products ordered online are returned. This volume of goods coming back can cause major strains on your operations process. If you are not equipped to handle returns alongside your outbound fulfillment, your customers may become unsatisfied with delays. If you are outsourcing your fulfillment and returns, trusting your 3PL to provide timely processing of your returns is key to your customer’s satisfaction and to your growth.
At NRI, we have a dedicated returns management team in all our facilities. The Returns Team processes returns, inspect items for quality, refurbishes items (such as cleaning), and restocks items. We also offer more technical repairs on select items in-house and align with outside providers where necessary. To date we have repaired zippers and snaps on apparel; made technical repairs to watches, sleep mats, tents, and packs; performed tests for waterproofness on footwear; and much more. Our Returns Team, in conjunction with our Client Services Team, work with our clients to build custom returns solutions and determine the best plan of action for them and their customers.