Returns, Repairs & Warranty


Reverse Logistics

If you work in the consumer goods industry, you know that returns are inevitable. In e-commerce, at least 30% of all products ordered online are returned. This volume of goods coming back can cause major strains on your operations process. If you are not equipped to handle returns alongside your outbound fulfillment, your customers may become unsatisfied with delays. If you are outsourcing your fulfillment and returns, trusting your 3PL to provide timely processing of your returns is key to your customer’s satisfaction and to your growth. At NRI, we have a dedicated returns management team in all our facilities.


Repair & Refurbishment

Recapture the value in returned goods. NRI’s service center breathes new life into faulty or damaged products, or simply tried-on apparel that is slightly less-than-perfect. Our skilled technicians are equipped with tools, experience, and expertise to diagnose and repair a wide range of issues. Whether it’s cleaning and repacking footwear, repairing snowshoes, or something in between, we meticulously restore products to their full potential. By extending the lifespan of returned items, we not only save you money on replacement costs but also reduce waste and promote sustainability.

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